Our Policies
At Evolution Pilates, we are committed to providing a professional and welcoming environment for all our clients. To ensure a seamless experience, please familiarize yourself with our studio policies outlined below:
- Scheduling and Appointments
- Advance Reservations: All sessions and classes are by appointment only. We recommend scheduling in advance to secure your preferred time slot.
- Punctuality: Please arrive on time to minimize disruptions. Late arrivals may result in shortened sessions to accommodate subsequent appointments.
- Communication
- Contact Information: Ensure your account profile includes an active email address and cell phone number. All correspondence, including waitlist notifications, receipts, confirmations, and cancellations, is conducted via email or text.
- Email Whitelisting: To prevent our emails from being marked as spam, please add “mo@pilatesevolution.com” and +1.516.789.3173 to your contact list or email whitelist.
- Payments and Refunds
- Payment Methods: Sessions must be reserved with a valid credit card or an active package.
- No Refunds or Exchanges: All sales are final. We do not offer refunds or exchanges.
- Session Details
- Duration: Each session is 50 minutes long.
- Instructor and Class Changes: Instructors and classes are subject to change without prior notice.
- Cancellation Policy
- 24-Hour Notice: We strictly enforce a 24-hour cancellation policy for all sessions. Cancellations made less than 24 hours before the scheduled visit will be charged the full price.
- No Make-Up Sessions: Missed classes or late cancellations do not qualify for make-up sessions or credit.
- New Student Requirements
- Private Sessions: Students new to Pilates are required to complete 10 private sessions before joining a reformer class.
- Studio Etiquette
- Cell Phone Policy: Please observe our no cell phone policy. Phones may be kept next to the apparatus but must be set to vibrate.
- Fragrance-Free Environment: Refrain from wearing perfume to the studio, as several clients are severely allergic.
- Conversation: Keep conversations to a minimum during class to allow everyone to concentrate on the learning experience.
- Equipment Care: Wipe down all apparatus after use and leave them set up and ready for the next person.
- Post-Class Departure: Kindly refrain from loud conversation and leave the workout area promptly after class to ensure the next session can begin on time.
- Attendance and Standing Appointments
- Consistent Attendance: Inconsistent attendance, such as missing three consecutive visits, may result in the loss of your standing appointment slot.
- Sign-In Procedure
- Upon Arrival: Please sign in upon arrival and address any scheduling concerns before or after your session.
- Health and Safety
- Medical Conditions: If you are pregnant, have acute injuries, or serious health conditions, we recommend booking a session with one of our certified instructors to ensure a safe and effective workout.
By adhering to these policies, we can maintain a respectful and efficient environment for all clients. We appreciate your cooperation and look forward to supporting your Pilates journey.
Contact Us
Phone: 516-789-3173
Email: info@pilatesevolution.com
Address: 2 Shore Road, Port Washington, NY 11050
Hours: By appointment only.
For further inquiries or assistance, please don’t hesitate to reach out to us.